{"id":311,"date":"2024-06-05T13:17:01","date_gmt":"2024-06-05T13:17:01","guid":{"rendered":"https:\/\/digitallabs.agency\/?page_id=311"},"modified":"2025-06-01T00:18:23","modified_gmt":"2025-06-01T00:18:23","slug":"maintenance-support","status":"publish","type":"page","link":"https:\/\/digitallabs.agency\/en\/maintenance-support\/","title":{"rendered":"Maintenance and Support"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ module_class=”column-Ecommerce” _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/digitallabs.agency\/wp-content\/uploads\/2025\/05\/Servicios-principales-2.png” title_text=”Servicios principales (2)” _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Maintenance and Support Packages starting at $85 per month<\/h2>\n

[\/et_pb_text][et_pb_button button_url=”\/en\/maintenance-support\/#forms” button_text=”get a quote” _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ module_class=”column-beneficios” _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

<\/span>What is
maintenance and support?<\/h2>\n

<\/span>If you need a solution or a change made to your website, we can help! Month after month, we keep your site secure, healthy, and up-to-date so it always runs at its best.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/digitallabs.agency\/wp-content\/uploads\/2025\/05\/Group-135.png” title_text=”Group 135″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_row module_class=”title-services” _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

What does the maintenance and support package include?<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row module_class=”general-cards general-cards-unadjusted-title” _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][dnxte_blurb blurb_heading=”24\/7 Monitoring Tools” heading_tag=”h4″ blurb_description=”<\/p>\n

%22><\/span>We constantly monitor your website to detect potential issues. Although our team handles requests Monday through Friday, 8:00 a.m. to 5:00 p.m. (CST), any issues outside of these hours are handled during our next business day, ensuring the stability and security of your platform.<\/p>\n

” dnxt_image=”https:\/\/digitallabs.agency\/wp-content\/uploads\/2024\/07\/Rectangle-215-2.png” _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][\/dnxte_blurb][dnxte_blurb blurb_heading=”Constantly Updating the WordPress Core” heading_tag=”h4″ blurb_description=”<\/p>\n

%22><\/span>Keeping the WordPress core up-to-date is critical to the stability and security of your website. We ensure we apply the latest versions and enhancements that optimize performance, fix bugs, and strengthen protection against potential cyber threats.<\/p>\n

” dnxt_image=”https:\/\/digitallabs.agency\/wp-content\/uploads\/2024\/07\/Rectangle-218-2.png” _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][\/dnxte_blurb][dnxte_blurb blurb_heading=”Performance Check” heading_tag=”h4″ blurb_description=”<\/p>\n

%22><\/span>We conduct periodic analyses to evaluate your website’s performance, identifying areas for improvement in speed, load times, and overall efficiency. This ensures your visitors enjoy smooth and seamless browsing.<\/p>\n

” dnxt_image=”https:\/\/digitallabs.agency\/wp-content\/uploads\/2024\/07\/Rectangle-219-2.png” _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][\/dnxte_blurb][dnxte_blurb blurb_heading=”Constant Theme Updates” heading_tag=”h4″ blurb_description=”<\/p>\n

%22><\/span>The appearance and functionality of your website depend on the themes you use. We constantly update these elements, ensuring compatibility with new WordPress versions, design improvements, and resource optimization.<\/p>\n

” dnxt_image=”https:\/\/digitallabs.agency\/wp-content\/uploads\/2024\/07\/Rectangle-220-2.png” _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][\/dnxte_blurb][dnxte_blurb blurb_heading=”Constant Plugin Updates” heading_tag=”h4″ blurb_description=”<\/p>\n

%22><\/span>Plugins are key tools for expanding your website’s functionality. We keep all plugins up-to-date, ensuring compatibility, security, and the latest available improvements.<\/p>\n

” dnxt_image=”https:\/\/digitallabs.agency\/wp-content\/uploads\/2024\/07\/Rectangle-222-1-1.png” _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][\/dnxte_blurb][dnxte_blurb blurb_heading=”Secure Offsite Backups” heading_tag=”h4″ blurb_description=”<\/p>\n

%22><\/span>Prevention is essential in any digital strategy. We perform secure, offsite backups to protect your information against accidental loss, technical failures, or cyberattacks, ensuring you can always recover your content when needed.<\/p>\n

” dnxt_image=”https:\/\/digitallabs.agency\/wp-content\/uploads\/2024\/07\/Rectangle-224-2.png” _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][\/dnxte_blurb][dnxte_blurb blurb_heading=”Correction of any errors arising from implemented features” heading_tag=”h4″ blurb_description=”<\/p>\n

%22><\/span>Each update or implementation may cause minor issues in the operation of your site. We are responsible for identifying and correcting any errors arising from new features, ensuring flawless and uninterrupted operation.<\/p>\n

” dnxt_image=”https:\/\/digitallabs.agency\/wp-content\/uploads\/2024\/07\/Rectangle-226.png” _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][\/dnxte_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_class=”section-portafolio ” _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

<\/span><\/span>Portfolio<\/span><\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][dnxte_coverflowslider_parent dnxte_coverflow_autoplay_delay=”4000″ dnxte_coverflow_loop=”on” dnxte_coverflow_centered_slides=”on” dnxte_coverflow_mousewheel_enable=”off” dnxte_coverflow_arrows=”on” dnxte_coverflow_pagination_type=”none” dnxte_coverflow_pause_on_hover=”off” dnxte_coverflow_slide_depth=”450″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][dnxte_coverflowslider_child coverflowslider_image=”https:\/\/digitallabs.agency\/wp-content\/uploads\/2024\/05\/helps.webp” _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][\/dnxte_coverflowslider_child][dnxte_coverflowslider_child coverflowslider_image=”https:\/\/digitallabs.agency\/wp-content\/uploads\/2024\/05\/construcasa.webp” _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][\/dnxte_coverflowslider_child][dnxte_coverflowslider_child coverflowslider_image=”https:\/\/digitallabs.agency\/wp-content\/uploads\/2024\/05\/sif.webp” _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][\/dnxte_coverflowslider_child][dnxte_coverflowslider_child coverflowslider_image=”https:\/\/digitallabs.agency\/wp-content\/uploads\/2024\/05\/biosaho.webp” _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][\/dnxte_coverflowslider_child][\/dnxte_coverflowslider_parent][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_class=”section-faq” _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

<\/span><\/span>FAQ<\/span><\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ module_class=”fila” _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

<\/span>Do you offer 24\/7 technical support?<\/h3>\n

<\/span>Our business hours are 8:00 am to 5:00 pm (CST), Monday through Friday. Any requests submitted outside of business hours are immediately addressed during regular business hours.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

<\/span>What do you need to set up support on my site?<\/h3>\n

Once you purchase your maintenance and support package, we ask you to provide credentials to log in to the site administrator. This helps us connect to your website to install our services. Our team keeps these credentials private and will never share them with anyone.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ module_class=”fila” _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

<\/span>Does Digital Labs work with WordPress Multisite?<\/h3>\n

We support WordPress Multisite and WordPress Multi-network. Due to the different use cases, database structures, and plugin and theme variations, we will request information about your existing network so we can be as informed as possible from day one regarding configurations that may be unique to your network.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

<\/span>What does Digital Labs do if my site goes down or its security is breached?<\/h3>\n

We continuously monitor our clients’ sites through ongoing security scans. Common issues are also manually verified whenever relevant. Should a security issue arise, our goal is to respond immediately. Valid security concerns are given top priority over any development work.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ module_class=”fila” _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

<\/span>What are the best ways to contact them for support?<\/h3>\n

We’re doing our best to make it as easy as possible for you to contact us for assistance. We’ve created a WhatsApp group to facilitate conversations and support. You can also email us at info@digitallabs.agency<\/a><\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”form” module_class=”section-asesoria” _builder_version=”4.27.4″ _module_preset=”default” locked=”off” global_colors_info=”{}” global_module=”257035″ theme_builder_area=”post_content”][et_pb_row module_class=”formulario-solicitar-asesoria” _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

Start Your Web Project With Us<\/h2>\n

 <\/p>\n

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